Help — two honest destinations
Help
Curation, frame sizing, Room Planner measurements, and launch edition questions are handled directly by the Coastal Serenity studio desk via the routed inquiry form below.
Order, shipping and returns help (at the seller)
Quick studio links for existing inquiries and policies:
- Look up an inquiry status (using your reference code)
- Shipping and fulfillment terms
- Returns and refunds
- Contact Coastal Serenity Studio
Direct Studio Curation (Para Investments LLC): Nothing is auto-charged on coastalserenity.co — the interactive room planner is free to use in your browser, and edition availability inquiries are routed directly to our curation desk via the studio inquiry form.
Curation and planner questions (here)
- No published support hours yet. We won't print hours we can't staff. Every request gets a reference you can use to check its status.
- Saved means saved. A saved request has been stored durably; it does not mean a human has read it yet. Keep your reference — you can check the state any time on the status page.
- Security reports do not go in the general queue. If you believe you've found a vulnerability, say so in the subject line and keep details minimal — reports are routed to a restricted channel.
Ask a curation or planner question
Send your question and keep the reference shown after it is saved. A saved request is not a confirmed appointment. Submitting this form does not place an order and does not reserve any item — trade specifications and room packages are quoted directly.
Prefer email? Email help@novahorizon.net. If this form is unavailable, email us directly.